ScorchDeal (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website, mobile application, and services.

By accessing or using ScorchDeal, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to:

  • The ScorchDeal website and mobile application

  • Services offered through ScorchDeal

  • Membership, vendor, and customer interactions

This policy does not apply to third-party websites or services that may be linked from our platform. We encourage you to review their privacy policies separately.

2. Information We Collect

2.1 Personal Information

When you register or use our services, we may collect the following personal information:

  • Full name

  • Address

  • Date of birth

  • Gender

  • Email address and phone number

  • Passport-size photograph

  • Account login credentials

  • Membership and transaction details

In some cases, we may request additional information to verify your identity via email, phone, or other communication channels.

2.2 Information Collected Through the Application

With your prior permission, we may collect:

  • Location data (to provide location-based deals and services)

  • Camera and photo library access (for profile images, document uploads, or verification purposes)

You can enable or disable these permissions at any time through your device settings.

2.3 Usage Data

We may collect information such as:

  • IP address

  • Browser type and version

  • Pages visited and time spent

  • Device information

  • App usage statistics

This data helps us analyze usage trends and improve our services.

3. How We Collect Your Information

We collect information through:

  • Website and mobile application registrations

  • Forms submitted online

  • Emails, SMS, or multimedia messages sent to us

  • Telephone conversations

  • App permissions granted by you

4. How We Use Your Information

We use your personal data for the following purposes:

  • To verify your identity

  • To provide membership-based discounts, deals, and reward points

  • To manage and maintain your account

  • To process transactions and fulfill contracts

  • To communicate with you via email, phone, SMS, or push notifications

  • To provide customer support and respond to requests

  • To improve our website, application, and user experience

  • To send promotional offers, news, and updates (you may opt out at any time)

  • To analyze data, monitor usage trends, and evaluate marketing effectiveness

5. Sharing of Your Information

We may share your information in the following situations:

5.1 With Merchants and Business Partners

To enable ScorchDeal card-based discounts, reward points, and services.

5.2 With Service Providers

Third-party vendors who help us operate our platform, analyze usage, process payments, or communicate with users.

5.3 With Affiliates

Including parent companies, subsidiaries, or joint venture partners who are required to comply with this Privacy Policy.

5.4 Business Transfers

In case of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred as part of the business transaction.

5.5 With Your Consent

For any other purpose disclosed to you with your explicit consent.

5.6 Legal Requirements

We may disclose personal data if required to:

  • Comply with applicable laws or regulations

  • Respond to lawful requests by authorities

  • Protect the rights, safety, or property of ScorchDeal, its users, or the public

6. Retention of Your Information

We retain your personal information only for as long as necessary to:

  • Provide our services

  • Fulfill legal and regulatory obligations

  • Resolve disputes

  • Enforce agreements and policies

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

7. Transfer of Your Personal Data

Your personal data may be processed and stored on servers located inside or outside your country of residence. By using our services and submitting your information, you consent to such transfers.

We ensure that appropriate safeguards are in place to protect your data during any transfer.

8. Security of Your Information

We take reasonable technical and organizational measures to protect your personal information, including:

  • Password-encrypted systems

  • Restricted access to authorized personnel

  • Staff training on data protection

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Your Rights and Choices

You have the right to:

  • Access, update, or correct your personal information

  • Opt out of marketing communications

  • Withdraw consent where applicable

  • Request deletion of your data (subject to legal obligations)

You can manage many of these options directly through your account or by contacting us.

10. Privacy Complaints

If you believe your privacy rights have been violated or wish to make a complaint, please contact us.

We will:

  • Acknowledge your complaint promptly

  • Respond within 30 days of receipt

  • Inform you if additional time is required and provide a revised timeline

All privacy complaints are handled free of cost.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.